For each brand we sell, each has its own return terms. Please take your time reading below:
ALL MERCHANDISE OTHER THAN Lemons-LOGO SWAG SHIPS DIRECTLY FROM OUR VENDORS. FOR ORDER STATUS, RETURNS, EXCHANGES, ETC, PLEASE EMAIL OR CALL THE APPROPRIATE VENDOR DIRECTLY. (Multi-item orders may show up separately.)
Lemons-LOGO SHIRTS, PATCHES, & OTHER USELESS CRAP: LemonsHQ in California. (510.655.5980 x22) - Lemons-logo crap is returnable for 30 days. Buyer pays return shipping.
HELMETS, RACING SUITS, AND SIMILAR SAFETY STUFF: Pyrotect in Oregon. (800.669.2355) Unused, undamaged Pyrotect items may be returned or exchanged within 30 days; please contact Pyrotect for pre-authorization first. A 15% restocking fee may apply. Buyer pays return shipping.
ATL FUEL CELLS AND PRODUCTS: ATL/Aero Tec Labs in New Jersey. (800.526.5330): For ATL returns, please get prior approval from ATL within 30 days of purchase. Items must be undamaged and in re-sellable condition. Buyer pays return shipping. Please include the original invoice. A 20% restocking fee will apply. Custom cells or standard cells with custom accessories are non-returnable.
NECKSGEN PRODUCTS: NecksGen in California. (619.328.0410): Unworn, unused devices may be returned within 30 days of purchase. A $30 restocking fee will apply.
RADIOS: Rugged Radios in California. (888.541.7223):After 30 days, returns for store credit only. Items must be in new/unused condition. A 20% restocking fee applies. Please include a copy of your original invoice if possible and all original packaging available. Buyer pays return shipping.
HUNSAKER FUEL JUGS AND PRODUCTS: Hunsaker USA in California. (805.650.2529) From Hunsaker USA: "It is the sole responsibility of the customer to verify that the parts purchased are the correct parts for your application prior to ordering, use or installation of the parts. Please make sure you are ordering the proper parts that fit your application. HunsakerUSA.com is not responsible in anyway for any product that does not fit properly. A 30% Restocking Fee will be charged to all accepted returns. To return a product for restocking or warranty claim, email or call us for an RGA number. The RGA number does not guarantee a replacement or refund of any kind, but only that we will accept the return shipment and will inspect it for restocking or warranty claim. Any special ordered parts are Non-refundable, including, special orders parts dry break style nozzles, all RedHead products, tubing, quikfill cans that have been cut by customers built to customers request are Non-Refundable. Shipments received that are not recognized as a vendor shipment and that do not have an RGA number clearly printed on the outside are refused at the dock-no questions asked. Product returned by the customer remains the property and responsibility of the customer until it is safely received by us and the customer can document its receipt. Therefore, HunsakerUSA.com recommends that the customer pay for both full insurance and tracking on all returns. HunsakerUSA.com reserves the right to have the customer ship their warranty claim directly to the manufacturer. A refund, exchange, credit or core charge refund will not be considered until all related items, hardware, and accessories have been returned to HunsakerUSA.com and your claims have been fully inspected by our staff or the manufacturer. Acceptance of product for restocking may take up to 10 business days from the receipt of product. Acceptance of warranty claims may take up to 30 business days from the receipt of product. Original shipping, handling, customs or duty fees are non-refundable. All Dry Breaks, or any Special Ordered parts are Non-Refundable. A photocopy of the customer's sales invoice, a written explanation of the problem, and a contact phone number, must accompany all authorized returns. REFUNDS: approved refunds will be paid either by company check, credit card or account credit. Allow up to 30 business days of refund approval for payment."
ULTRA CHILLER COOL SUIT SYSTEMS: Ultra Chiller in California. (800.937.1864): Returns after 10 days of receipt for exchange or store credit only. Items must be in new/unused condition. A 30% restocking fee applies. Please call Ultra Chiller at 1-800-937-1864 for RMA# (Return Merchandise Authorization number). Buyer pays return shipping.
If you have a return question, you can contact us at STORE@24HOURSOFLEMONS.COM. Please look at the above instructions on who to contact about returning your item.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Depending on which vendor you called, they will tell you if you are approved for a refund or not. You are welcome to contact us if you have any additional questions. Please remember it can take some time for your bank or credit card company to process and post the refund too.